Terms and conditions of our services

(Current as of November 1st, 2025)

 1.     Services Provided

Heartland Memories offers photo restoration, scanning, and digital enhancement services. This includes:

a.     High-resolution scanning of physical photographs (as specified in our services description).

b.     Digital restoration of damaged or aged images when technically possible.

c.     Optional reprinting and digital file delivery.

 2.     Client Responsibilities

Clients agree to:

a.     Provide original materials in a condition suitable for scanning.

b.     Confirm they own or have rights to reproduce the submitted materials.

c.     Review and approve proofs before final delivery.

 3.     Payment Terms

Clients agree to the following payment terms:

a. Full payment is due upon ordering unless otherwise agreed in writing.

b.     Payment must be made in one of the accepted payment methods: [e.g., check, credit card, Venmo, etc.]

c.     If paying by check, work will not begin until the check is received and funds have been deposited to our account.

d.     The client is responsible for paying for shipping both ways.

 4.     Refunds and Revisions

Due to the custom nature of photo restoration, all sales are final on scanned and edited photos. Refunds and certain revisions will only be issued according to the following terms:

a.     Refunds are issued only in cases of service failure or non-delivery (e.g. not technically possible to scan or restore your photo given condition).

b.     Reasonable revision requests (e.g. minor additional edits) will be honored to the extent feasible within 15 days of delivery.

d. Shipping is non-refundable even in cases of service failure or non-delivery.

 5.     Liability and Handling

a.     While all care is taken in scanning and processing your photos, Heartland Memories is not liable for damage to original materials due to pre-existing fragility of delivered materials.

b.     When working with family albums, the least destructive scanning method will be used for digitization. However, it is highly likely that the album (s) where the photos are displayed may need to be discarded.

c.     Clients are encouraged to retain backups or copies of valuable originals.

d. Heartland Memories reserves the right to

 6.     Copyright and Usage

a.     Clients retain copyright to their original images.

b.     Heartland Memories retains the right to display restored images in portfolios or marketing materials unless the client opts out in writing.

 7.     Privacy

a.     Client information and images are handled with strict confidentiality and will not be shared or sold to a third party without consent, except as required by law.

b.     Your personal information is only used for the purposes of delivering our services to you.

 8.     Governing Law

a.     These terms are governed by the laws of the State of Kansas. Any disputes shall be resolved in the courts of Johnson County, Kansas.